Effective 1st April 2026
These terms and conditions, together with the Privacy Policy and the Website Terms of Use (collectively, the “Terms and Conditions” or “Agreement”) sets out the terms on which Tripfiniti trading as utc.travel Ltd (“utc”, “we” “us” or “our”) provides services to each Tripfiniti user (“Member”, “Subscriber”, “Traveller”, and “You”) per the terms of this Agreement.
By registering the Member acknowledges and agrees to be bound by these Terms and Conditions of the Tripfiniti program (“Membership”) which are incorporated herein, and Member accepts these Terms and Conditions on the behalf of any traveling companion(s), and/or guests (including minors and those under any disability) (collectively “Guests”). Additionally, Member agrees that it is Member’s sole responsibility to inform any traveling companion(s), Guests, or the users of any product or service purchased through Tripfiniti of the contents of these Terms and Conditions and all applicable Provider Terms.
SECTION A – MEMBERSHIP
1.1 Tripfiniti is a travel club which provides its members with a range of discounts and exclusive deals on travel products and services.
1.2 Tripfiniti is a trading name of utc.travel ltd and is a company registered in England under company number 12444675. Our registered office is at Department Leeds Dock, 4 The Boulevard, Clarence Dock, Leeds, England, LS10 1PZ.
1.3 Please read these Terms and Conditions carefully before registering. These Terms and Conditions govern your relationship with us in respect of your use of the Services and how bookings that you wish to make are processed by utc.travel ltd. It is important that you read and understand the Terms and Conditions before using the Services. If there is anything within the Terms and Conditions that you do not understand, then please contact us on the details given in paragraph 8.1 below to discuss what this means for you.
1.4 By setting up an account or otherwise using or accessing the Services you agree to these Terms and Conditions in relation to any membership benefit or travel offer. If you do not agree to these Terms and Conditions, please do not use the Services or make a booking.
2.1 To access the Services, you must register for a FREE membership with us and set up an account (your “Account”).
2.2 You will be required to set up your Account with an email address and password.
2.3 When creating a password, we encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols). You are responsible for maintaining the confidentiality of your login details and any activities that occur under your Account. If you have any concerns that your Account may have been misused, you should contact us on the details given in paragraph 8.1 below straight away to let us know.
2.4 If you create your Account using a social media service you give us permission to access and use your information from that service as permitted by that service, and to store your log-in token for that service as set out in our Privacy Policy.
2.5 Once you have created your Account and we have informed you of this, you become a member of Tripfiniti (a “Member”).
2.6 You must be at least 18 years of age and capable in your country of residence of entering into a legally binding agreement to become a Member.
2.7 In the event that you breach these Terms and Conditions, Tripfiniti may suspend or terminate your access to the Services and your Account. If your access is suspended or terminated you must not attempt to use the Services under any other name or by using the access credentials of another person even where you have the permission of that person to do so.
2.8 We will use your personal data in the provision of your Account to you, in accordance with our privacy policy. Please ensure that you read and understand our privacy policy.
2.81. Our technology places 2 cookies on all End Users browsers. The first cookie performs 2 functions of session handling and page tracking. It is a session based cookie required to track an End User’s progress through a Booking – using this unique identifier. The second cookie is a persistent cookie which allows us to connect multiple sessions to link multiple sessions together and to assist with our Fraud monitoring system.
2.9 We reserve the right to amend these terms and conditions at any time by giving you notice by posting the amended terms and conditions on our site. However, please note that you will be subject to the terms and conditions in force at the time that you ordered a membership from us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
2.10 Purpose of the processing and the legal basis for the processing. For us to fulfil our contractual and customer obligations, there is a requirement to collect specific personally identifiable information relating to our customers. There are a couple of legal bases for the processing of such personally identifiable information. If you sign up on our website or one of our landing pages, then personal information is processed on the basis that we have a legitimate interest in doing so. For marketing communications, if you are an existing member we use the legitimate interest legal basis to provide marketing communications. However, you will always have the option of unsubscribing from these emails. If you do not provide this consent you will only receive transactional emails and emails that you are required to be made aware of (e.g. updates to terms, privacy policy etc). In other cases (for example, receiving employee benefits) we will be processing your personal information using the lawful basis of fulfilling a contract with the third-party benefit provider or the employer.
2.11 We have a legitimate interest in further processing the information which is provided you at the point of sale for marketing purposes. We may also use your information for other specific legitimate purposes such as:
2.12 We may also use your data, or permit selected third parties, such as but not limited to; participating travel providers to use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone.
2.13 We do not give any warranty for any goods or services accessed through, or displayed on, our site.
2.14 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website (s). For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
2.15 All notices given by you to us must be given to Membership Manager at membership@tripfiniti.com . We may give notice to you at either the e-mail or postal address you provide to us when joining. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
2.16 Failure by us to enforce any of these terms and conditions will not prevent us from subsequently relying on, or enforcing, them.
2.17 If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
2.18 A person who is not party to these terms and conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.
2.19 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. We each acknowledge that, in entering into these terms and conditions, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Nothing in this clause limits or excludes any liability for fraud.
2.20 This agreement shall be interpreted in accordance with the English law and subject to the non-exclusive jurisdiction of the English Courts.
3.1 By registering for a membership through our website, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.
3.2 We can only communicate with the member about a membership so any contact with us regarding the membership should only be made by the member. Only the named member can login to make bookings.
3.3 The contract between us will only be formed when you accept the terms and conditions of the membership. This acceptance confirms you agree to go ahead with the service.
3.4 Please note your membership is continuous and is renewed automatically each year. You are required to inform us if you change your correspondence address (both email and postal).
3.5 To cancel your membership you can unsubscribe at any time by contacting membership services membership@tripfiniti.com. Upon cancellation, you will receive a confirmation email; it is recommended that this is kept for your own personal records.
3.6 Calls may be recorded for training & quality purposes. Should you wish to have a copy of the call recording provided to you then we would be able to accommodate this as part of a Subject Access Request. Please contact membership@tripfiniti.com with the date and approximate time of the call and the telephone number from which the call was made. Once we receive the details we need, we will endeavour to provide the recording to you within 30 days.
4.1 There are no fees for creating a membership with Tripfiniti.
5.1 Travel credits can be used towards your first payment of travel services for bookings made online via our website and over the telephone with one of our travel advisors.
5.3 Travel credits cannot be used towards final payments, non travel products, ancillary services such as airport parking, airport lounges or insurance.
6.1 You are required to have an active membership to maintain access to the club and make travel bookings.
6.2 By using the Services to purchase Travel from a Travel Provider, you agree to the Travel Booking T&Cs and you agree that you are contracting directly with the Travel Provider in relation to the Travel Offer purchased.
7 Terms and Conditions
7.1 We may modify or update these Terms and Conditions from time to time at our sole discretion and for reasons including (without limitation):
7.2 We will notify you of any material changes to these Terms and Conditions either using the usual method of communication we use to contact you or using a notice on our website or app. For the avoidance of doubt, this does not apply to confirmed bookings.
8.1 We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you if this happens, but this will not affect your rights or our obligations under the contract.
9.1 If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you immediately, we can still require you to make the payment at a later date.
10.1 These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
10.2 You and we both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or their subject matter or formation.
10.3 If you are a resident of an EU country other than England and Wales, you may also bring proceedings in your country of residence under the laws of that country.
8.1 If you have any queries about these terms, please contact us through our online form, send us an email at membership@tripfiniti.com. We’ll be here to help.
8.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your booking.
