Joining Tripfiniti is totally free – forever. To create your free membership, you’ll need a unique access code from your organisation/employer. Head to tripfiniti.com, enter your code in the white box and hit ‘Activate’. Complete your profile by entering the requested information when prompted. Once completed, use your email address and the password you created to log in. The sign-up process takes no more than a couple of minutes, and once logged in, you’ll have immediate access to view and book member prices.
How do I get an access code?
Your organisation/employer will be able to provide you with your unique access code.
I can’t remember my login details. What should I do?
Head to the login page and use the Forgot your password? link to request a password reset email. Please check your junk/spam folder. If you have not received the password reset email after 30 minutes, and have checked your junk/spam folder, please call us on 0113 519 8690.
Search and book
What can I book through Tripfiniti?
Within the Tripfiniti platform, you can book package holidays, hotels, apartments, flights, car hire, transfers, attraction tickets, tours, cruises and multi-destination trips with ease.Â
How do I use the platform?
To access the platform, you’ll need to log in first. Once logged in, select which product or service you require from the grey booking section on the homepage. Search for a destination or specific hotel using the search box. Further down the homepage, you’ll also find our saved ideas. These are ready-to-book itineraries, expertly crafted by our in-house travel team. On the results page, use the filters to refine your search. On the accommodation page, you’ll see all available room types and board options. If you’ve added transport to your trip, e.g. flights, our system will automatically display the most suitable option. However, you can view all transport options and make a different selection in seconds. On the booking summary page, you’ll have the option to add additional services, such as car hire and attraction tickets, to your booking. If you need any help using the platform, feel free to call us on 0113 519 8690.
Can I save quotes or trip ideas?
Yes! If you’ve found a great trip but you’re not quite ready to book, click Save at the bottom of the summary page. Give your saved idea a name and click Save this quote. You can find your saved ideas in your travel dashboard.
Where can I find my existing bookings or saved ideas?
You can find all existing bookings and saved ideas in your travel dashboard. Navigate to your travel dashboard by clicking your name in the top right on desktop, or tapping the three dots in the top right on mobile.
How do I pay for my booking?
Depending on the type of booking, you may be able to pay a deposit upon booking, followed by a second payment closer to the date of departure. Other bookings may need payment in full. Payment terms can differ by suppliers, so be sure to check this on the confirmation page before you finalise your booking. When paying your deposit/balance, we offer various payment options. If you have travel credit in your Tripfiniti account, you can also use this to cover up to 95% of the total cost of the booking.
Do you offer travel protection such as ATOL?
Absolutely. We know it’s never been more important to have protection, security and flexibility when booking travel abroad, and we’re proud to say we provide both ATOL and/or ABTOT protection for all eligible bookings. Tripfiniti is a brand name of utc.travel, licensed to provide ATOL and ABTOT (ATOL number: 12633).
How do you redeem travel credit as payment?
Using travel credit to cover the cost of some of your booking is simple. On the payment page, you’ll see a bar that says ‘Redeem your travel credit’. If you’re on a desktop, this bar is displayed at the top of the page. If you’re on a mobile device, this bar is displayed under the passenger details. Drag the pink slider to select how much travel credit you’d like to redeem, then hit ‘Apply’. Continue down the page to complete the payment process and confirm your booking. Please note that travel credit can be used to cover a maximum of 95% of the total booking cost.
Existing bookings
Where can I find my travel documents?
You can find all of your travel documentation in your travel dashboard. Click into your booking and from there you’ll be able to download and print vouchers, resend your confirmation email and check the cancellation policy.
What do I do if I need to make a special request or require additional assistance?
If you have a special request or require any additional assistance for your stay, you can add comments to the accommodation during the booking process. Under the ‘Important information’ section on the booking page, there is an open text box for you to add your comments or requests, which is shared directly with the accommodation. If you want to add comments or requests after you have already made a booking, you can do so through the booking voucher in your bookings tab. Please note that there is no guarantee that the request will always be fulfilled, although we and the accommodation will do our very best. If your request is highly urgent, we recommend contacting us directly on 0113 519 8690.
How can I make changes to an existing booking?
To amend a booking, please call 0113 519 8690 or email travel@tripfiniti.com. Please note that not all bookings can be amended. This is down to individual supplier cancellation or amendment policies, which are shown at the time of booking. You can check your amendment/cancellation policy by clicking on your booking in your travel dashboard.
What is the cancellation policy?
The cancellation policy varies by supplier. The cancellation or amendment policy for your booking is shown at the time of booking. You can check your amendment/cancellation policy by clicking on your booking in your travel dashboard.
What do I do if I need emergency assistance while abroad?
Once your booking has been confirmed, you will be issued a voucher with full details of your trip along with any emergency contact details. All of this can be found by clicking into the booking via the ‘Bookings’ section of your travel dashboard. If your request is urgent, please call us on 0113 519 8690.
Help and support
How can I contact you?
Email us anytime at travel@tripfiniti.com. If you’d prefer to speak with someone over the phone, please call us on 0113 519 8690 during office hours.
When are your phone lines open?
Our office hours are:
Monday: 08:30 – 17:30
Tuesday: 08:30 – 17:30
Wednesday: 08:30 – 17:30
Thursday: 08:30 – 17:30
Friday: 08:30 – 16:00
Saturday: Closed
Sunday: Closed
How do I stop your emails ending up in junk/spam?
Make sure you don’t miss another Tripfiniti email by marketing us as a VIP or important sender (the process varies by email client).
